Refund policy

Return Eligibility

We accept returns within 30 days of delivery if items meet the following criteria:

  • Unused, in original packaging, with all accessories included

  • Proof of purchase (order number or email confirmation) required

To initiate a return, email support@quantumgamingstore.com with your order number and reason for return.

Return shipping costs are the customer's responsibility unless the item is damaged, defective, or incorrect.

Non‑Returnable Items

  • Final sale or clearance items

  • Opened electronics (e.g., sealed accessories, game cartridges, software)

  • Customized, personalized products

  • Gift cards

Exchanges

Need a different model or accessory? Contact us at support@quantumgamingstore.com—we’ll assist with exchanges if stock is available.

Refund Process

After we receive and inspect your return:

  • You'll receive a confirmation email

  • Refunds are issued to the original payment method within 3–7 business days (shipping costs may not be refunded unless due to our error)

Damaged or Incorrect Orders

If your order arrives defective, wrong, or damaged, please email support@quantumgamingstore.com within 7 days of delivery with photos and your order number. We will promptly send a replacement or issue a full refund at no extra cost.